1. INTERPRETATION

1.1. Definitions:

“Company”, “Us”,” We”, “Our”, “VESL”, “VeslSIM” is defined as VESL Ltd, trading as VeslSIM, a company registered at Companies House in England and Wales with registration number 11015076, with registered address: Strawberry Hill, Brook Avenue, Southampton, UK, SO31 9HN.

“You”, “Customer” is defined as person who purchases a relevant Plan from Us.

“Plan(s)”, “Offer(s)”, “Agreement(s)” is defined as the agreement that will be binding on sign-up via our website; entered into between Customer and VESL Ltd; referring to a subscription of paid Services provided to You by Us, in connection with third parties. The Minimum Term for each plan is detailed on our website and the Minimum Term shall be no less than specified on our website. In instances where the Customer Plan is terminated before the Minimum Term, a Recovery Charge will become payable by You.

“Carrier”, “Network” – refers to the GSM mobile data network over which data sessions, calls, and SMS are transmitted.

“Services”- is defined as a connected line, active SIM card and airtime, comprising data, voice, and SMS services.

“Connection”- is defined as Services offered by Network being activated and ready to use in accordance with the Terms.

2. GENERAL TERMS

2.1. By signing up to a Customer Plan via our website, you are entering into a binding offer by VESL Ltd to the Customer to provide Services in accordance with General Terms (This document). The Offer may be withdrawn at any point by the Company prior to it being accepted by the Customer.

2.1. We reserve the exclusive right to amend, update, discontinue, or otherwise change any Offer at any time. We will endeavour to suitably notify You of any material changes to Plans.

2.3. The Offer shall be accepted, and Contract shall be formed and come into existence at the point when the first payment is processed for the Services (usually at the initial sign up stage).

2.4. In most cases, Plans are 30 day rolling Plans, automatically renewable on the first day of each month, with no exit penalties for cancellation. The details of specific features and applicable bundles attributable to a Plan are detailed on our website (www.veslsim.com). Where a custom Offer is made, specific details of this which differ from our usual terms will be detailed on the Invoice or Agreement form.

3. SUPPLY OF SERVICES

3.1. VESL Ltd shall supply the services to the Customer in accordance with these Terms

3.2. The Company shall use all reasonable endeavours to deliver Services on or by any date specified in the Offer, but any such dates shall be estimates or for the guidance only and time shall not be of the essence for the performance of the Services. The Company is not liable for any delay in providing the Services occurring from the delay by the Network.

3.3. Any lead times or dates quoted for delivery of the Services are approximate only, and time of delivery is not of the essence. The Services may be delivered in advance of any dates quoted for delivery of said Services.

3.4. Where VESL has agreed to dates, levels or standards in respect of the performance of any Services, such criteria must be detailed in writing on an Offer. VESL shall use reasonable endeavours to meet such performance criteria, but failure to do so shall not constitute a breach of contract.

3.5. The Customer shall:

a) ensure that the terms of the Offer and any information Customer provides are complete and accurate.

b) provide VESL Ltd with any information and documentation that might be required to provide the Services.

c) follow all reasonable requests or instructions from VESL from time to time in connection with the Services.

5.2. The Customer is responsible and shall be liable to VESL for the use of the Services including any Charges incurred.

5.3. The Company shall not be liable for any Charges resulting from or in connection with fraudulent or unauthorised use of the Service and the Customer shall be responsible for and agrees to pay all the charges, costs, fees and expenses resulting from or in connection with any fraudulent or unauthorised use of the Services.

5.4. VESL Ltd may at is sole discretion assist the Customer with resolving any problems with the Services, as long as they arise not from the fault of the Customer.

5.5. We will do our best to ensure uninterrupted use of data, calls and texts, but please know there may be times when outages are out of our control or required for maintenance on one of our partner networks. Customer acknowledges that, due to the nature of mobile technology, it is impossible to provide a fault-free Service. For example, the Services may be affected by local terrain (trees, hills and buildings), weather, electromagnetic interference, arrangement of and number of users accessing a base station, and compatibility and availability of any equipment, systems and third-party services used by Customer.

5.4. We may block or temporarily suspend your access to the Services and Network in the following circumstances:

(a) We are legally required to do so.

(b) You use the Services for fraudulent, disruptive or malicious purposes. In such cases, you may be permanently blocked from accessing the Services and barred from the Network.

(c) There is an emergency, or for your safety and security.

(d) There are outstanding payments due for your Plan.

4. LIMITATION OF LIABILITY

4.1. Our liability is not limited if someone dies, or is injured due to our negligence or any other liability we’re not excluded from under applicable law(s).

4.2. In any other circumstances, we are not liable for loss of income, business or profits, or for loss or corruption of data in connection with the use of the Service. Notwithstanding the above, we will do our utmost to limit, mitigate, and otherwise avoid this happening.

5. CANCELLATION & TERMINATION

5.1. The Customer may end their use of the Services and Network at any time. If they wish to terminate the Plan on the automatic renewal date (generally the first day of the month), this can be done either in writing via email to Hello@veslsim.com, or via the use of the Customer Portal . This needs to be no less than one day before the renewal date. Failure to notify the Company in writing to terminate the Contract will result in auto-renewal of the Agreement for the same Term. Any Offers that require additional notice will stipulate this in their custom Offer or Agreement document(s) or forms.

5.2. VESL may terminate this Agreement in whole or part with immediate effect, by giving written notice to Customer where the Company has suspended the Services due to:

(a) any maintenance, modification, or technical failure of the Network;

(b) to safeguard the security and integrity of the Network;

(c) for any breach of Customer’s obligations, or if these Terms are broken by You.

(d) You using the Service in a manner that is illegal, fraudulent, disruptive, abusive, or not in keeping with normal usage.

5.3. On termination of the Agreement (in whole or part), the following shall apply to all or part of the Agreement terminated: (a) Customer shall cease use of the Service(s) and Software (except Software which is embedded in Equipment to which Customer has title); (b) VESL shall cease to provide the Services(s); (c) the Parties shall promptly upon request return or destroy all Confidential Information (except one copy which is necessary to keep in order to ensure compliance with this Agreement), and provide written confirmation of this upon request; and (d) Customer shall pay VESL all sums due, including any applicable Recovery Charge.

5.4. Except where Customer validly terminates the Agreement or a Plan in accordance with clause 5.1, or where VESL terminates the Agreement or a Plan in accordance with clause 5.2, if this Agreement, a Connection or a Plan is terminated prior to the expiry of an Offer, Customer shall pay VESL a Recovery Charge, amounting to the balance of the total sum due for the Offer, less fees already paid towards the Offer.

5.5. If you have a plan with a telephone number which supports voice and SMS services, you can transfer your phone number to a new SIM from another provider with your Porting Authorisation Code (PAC) or PIN. We will send this to you upon written request.

6. COMPLAINTS

6.1. Whilst we pride ourselves on delivering an exceptional service to our customers, occasionally we may fall short of the high standards we wish to attain. If in any instance you need to make a complaint regarding your Plan or the service you have been provided, you can let us know by sending the email to: hello@veslsim.com. We will endeavour to reply to your compliant as soon as possible and within 24 hours in order to resolve your issue.

6.2. If the Customer remains unhappy it might escalate their complaint to Level 2 by asking to speak to a Director. Resolution offered by Level 2 is final and can be challenged only by Ofcom by calling +44 (0) 300 123 3333 or filling the online form https://www.ofcom.org.uk/about-ofcom/contact-us

6.2. Alternatively you could submit a complaint through the European Commission’s Online Dispute Resolution website. The European Commission will refer your complaint to a dispute resolution body that’s been approved by the UK government for review. For US and other 'international' customers; for legal reasons, we are a UK company registered in England and Wales and all complaints must be handled through UK processes. You waive your rights to proceed with domestic litigation or complaint, and will pursue any complaint or claim under UK jurisdiction, as detailed in 8 - ‘Jurisdiction’.

7. DATA PROTECTION

7.1. We store your data securely on databases that are GDPR compliant, encrypted and password protected. The access to Customer’s personal data is restricted.

7.2. VESL Ltd is collecting and processing your personal data in accordance with GDPR regulation. We process your personal data only to provide you with Airtime Contract.

7.3. We never share your personal data with third party companies and will release information only to comply with our legal obligation to respond to the authorities’ lawful demands.

7.4. You have a right to access, correct and erase your personal data from our database. To access your data- email us with SAR (Subject Access Request) at hello@veslsim.com .

7.5. To correct any information we hold about you, email us at hello@veslsim.com with Subject Line “Correction”.

8. JURISDICTION & GOVERNING LAW

8.1 These Terms and Conditions are governed by English Law. By using our service, you submit to the exclusive jurisdiction of the courts of England.

8.2 Terms and Conditions represent the entire obligations between the Parties relating to the subject matter and supersedes any previous Terms and Conditions related to the subject matter. The Parties should not rely on any statement, representation, warranty or understanding, other than expressly set out in this document.